Where is Heroic Decor based? Heroic Decor proudly calls Cleveland, Ohio, home.
How does the shipping process work? Heroic Decor collaborates with global merchants and artisans to bring you the best prices and the most captivating products. Your order is dispatched from various global locations, including Thailand, Tibet, China, India, and more. Due to this international reach, please allow 3-15 days for your item to arrive. Don’t worry if it doesn’t appear immediately; it’s en route! Occasionally, delays may occur due to customs clearance in your country. We also provide international shipping options, ensuring that, no matter where you are, you can experience the excellence of Heroic Decor. Rest assured, all orders come with our 100% Satisfaction Guarantee – we’re confident you’ll love your Heroic Decor items.
What if I need to make a return? No need for concern! Reach out to us promptly, and we’ll assist you every step of the way. We stand behind our products, which is why we offer a hassle-free return policy for 30 days after you receive your purchase.
How can I contact you for press inquiries? For press inquiries, simply fill out our email form, and we’ll respond as swiftly as possible. Your inquiries are important to us, and we’re here to provide the information you need.
Do you offer gift wrapping services? Absolutely! Make your Heroic Decor purchase extra special with our gift wrapping service. During the checkout process, you’ll have the option to add a touch of elegance to your order.
What payment methods do you accept? We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other trusted options. Rest assured, your financial information is handled with the utmost security.
Can I track my order? Certainly! Once your order is shipped, you’ll receive a confirmation email with a tracking number and instructions on how to track your package. Keep an eye on your inbox for this information to stay updated on your delivery status.
Are your products environmentally friendly? Heroic Decor is committed to sustainability. Many of our products are sourced with eco-friendly materials and packaging. Look for the “Green Choice” label on our products to identify items with environmentally conscious attributes.